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pussicat.com most Frequently Asked Questions
  1. How do I select the right tree for my cat?
  2. Which cat tree is best if I have more than one cat?
  3. Can I change one part of a cat tree for a different component?
  4. Can my older cat climb these trees?
  5. Can a declawed cat climb a cat tree?
  6. What colors of cat trees you have?
  7. Do you attend cat shows?
  8. Do you sell to retail stores in my area?
  9. How long from when I place my order do you ship the cat tree?
  10. My hubby is not very handy. Are the cat trees difficult to put together?
  11. I own a 24-pound Maine Coon cat. Are the platforms sturdy enough and the openings big enough for my cat?
  12. How sturdy are your trees? Will they tip over or wobble?
  13. What if our ceiling is not 8' standard for floor to ceiling units?
  14. What if our ceiling is not flat (Cathedral type ceiling)?
  15. I've been told that some Sisal Rope is better than others. Is this true?
  16. How do I clean the cat tree?
  17. If my cat chews on any part of the cat tree, will he become sick?
  18. How do I tell if a cat tree is quality-made, and if it is tip-proof and cat-friendly?
  19. There is cheaper cat furniture available. Why should I spend more to buy yours?
  1. How do I select the right tree for my cat(s)?

    The right cat tree for your kitty depends on its personality and lifestyle. You are the best judge of your cat's habits. If your cat likes to sleep in small places, choose a cat tree with enclosures like a Playbox or Tunnel. if your cat does not care for cozy spaces, chose a unit with perches and other open items. If you cat likes to scratch on your furniture, choose a model with multiple posts covered with sisal rope. and/or carpet . If you have more than one cat, choose models with room up high for several cats at the same time.
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  2. Which cat tree is best if I have more than one cat?
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    Our most popular multi-cat cat tree is the Mt Blanc which provides various perches for several cats.
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  3. Can I change one part of a cat tree for a different component?

    You can exchange one component for another very easily. This is one of the advantages of out modular system. Do make sure that the new component can be safely installed and still maintain the stability of the unit as a whole. You can also request changes on existing models - for instance, we can exchange a square box for a round box or replace it with a completely different item.
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  4. Can my older cat climb these trees?

    A model like the Magic Kingdom makes it very easy for an older cat to get safely climb to the top and back to the floor again. No step is higher than 12" from level to level. Every line of furniture we offer is cat friendly.
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  5. Can my declawed cat climb these trees?

    Declawed cats have no problem climbing to the top of any of our units.
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  6.  What colors of cat trees do you have?

    We offer all units in black, cream, light gray, dark gray, sand (Oatmeal), beige, Hunter green, Burgundy and dark brown - if you wish to see the color of your cat tree before your purchase, we can send a swatch by regular mail.
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  7. Do you attend cat shows?

    We have representatives who attend some of the cat shows. We ourselves do not.
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  8. Do you sell to retail stores in my area?

    You can call us and we can check if there is a retailer in your area. Of course, purchasing directly from us is less expensive.
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  9. How long from when I place my order do you ship the cat tree?
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    If your order is received before 11:00AM, it is shipped the same day. Order received after 11AM are shipped the next day.
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  10. My hubby is not very handy. Are the cat trees difficult to put together?

    The system we use for assembly is very simple and requires only one tool, which is included with each set. All posts are color coded and even the largest units will not take longer than 30 minutes to assemble. We also have a help line available should you need help :-).
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  11. I own a 24-pound Maine Coon cat. Are the platforms sturdy enough and the openings big enough for my cat?

    All our cat trees are built to accommodate even the heaviest cat. You can also upgrade to large sleeper frames at no extra charge. For bigger cats we suggest a large base or a ceiling stabilizer for maximum stability.

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  12. How sturdy are your trees? Will they tip over or wobble?

    Our units are well constructed and will not wobble or tip over under normal conditions.
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  13. What if our ceiling is not 8' standard for floor to ceiling units?

    We can make any of the floor to ceiling models up to 12' tall and we can also make them as low as 7' if your ceiling is less than 8'.

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  14. What if our ceiling is not flat (Cathedral type ceiling)?

    We offer a ceiling adaptor for non-flat ceilings which will adjust to any angle. This adaptor is fastened to the ceiling with a small wood screw.
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  15. I've been told that some Sisal Rope is better than others. Is this true?

    Sisal rope is a wonderful scratching surface for cats because it is natural and extremely durable. Sisal is a natural fiber and comes in many different sizes, colors and twist. A high torque, pre-dried 1/4" rope is by far the best choice for your cat. You also do not want oiled or bleached rope for your posts and stick to a natural, untreated product.
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  16. How do I clean the cat tree?

    You can machine wash and dry the Sleepers and Hammocks. The rest of the cat tree is cleaned using an upholstery spray or with a neutral soap and water.
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  17. If my cat chews on any part of the cat tree, will he become sick?

    We do not use any toxic materials in the construction of out cat trees. This is one of the reasons we do not use carpet remnants which usually contain formaldehyde. The glue we use is also non-toxic.
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  18. How do I tell if a cat tree is quality-made, and if it is tip-proof and cat-friendly?

    The weight of a unit is a good indication of its sturdiness. Our Mt Blanc, for example, has a net weight of 104 lbs at a height of 6'. The Magic Kingdom has a net weight of 130 lbs at a height of 6'2". The size of a base does not necessarily mean that the unit is stable. A smaller, yet thicker and heavier base is more stable than a thin, larger base. The heaviest materials are being used towards the bottom of the unit and the lighter weight items are used on the higher elevations to increase stability.
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  19. There is cheaper cat furniture available. Why should I spend more to buy yours?

    You get what you pay for is a very true saying. And not all cat trees are created equal. If you find a cheaper cat tree for sale, it most likely made of inferior material, poorly constructed and not very safe. If you find a post on which you can move the rope with your fingers you can only imagine what a cat will do to that post in a very short time. Sisal needs to be completely tight to make a scratch surface that will stand up to years of "abuse".
    A great deal of thought, quality, design ingenuity and time has been devoted into designing the finest cat trees available. Our cat-tested and cat-friendly designs are practical and safe for cats from kittens through old age.

 

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